Terms of Service

Service scope

Flova provides tools to define connected products, connect devices, move data and commands, build user experiences, and operate devices. These terms cover the website, accounts, organizations, Console, Studio, FlovaLink, FlovaQL, FlovaAI, APIs, and related services.

Acceptance and accounts

By creating an account or using Flova, you agree to these terms and the Privacy Policy. Keep your account information accurate and current, protect your credentials, and monitor activity on your account.

Organizations and permissions

An organization is your shared workspace for managing device types, devices, data, automation, and product experiences. Organization owners and admins manage invitations, roles, and permissions. Each member must act within their access level.

• Use the organization API at /api/v1 and the third-party app API at/api/user-app with authorized credentials.
• Report suspected unauthorized access to hello@flova-cloud.xyz as soon as possible.

Devices and firmware

You are responsible for choosing and securing the hardware, network, firmware, device credentials, and environment in which your product operates. For custom firmware, your application is responsible for network logic, provisioning, GPIO, reset, and OTA as defined by the integration contract. Keep activation codes and QR codes confidential like credentials.

Data and product experiences

Your product content includes device type and datastream definitions, mappings, dashboards, queries, automation, telemetry, events, commands, and related settings. You must have the rights needed to send, store, display, and process this content. You are responsible for its accuracy, legality, and use.

Commands, automation, and webhooks

Commands from dashboards, APIs, and automation can change device state or the physical environment. Before publishing, check bindings, conditions, value ranges, schedules, and target devices. You are also responsible for webhook destinations and their access controls. Flova does not guarantee outcomes produced by hardware, networks, or third-party services.

FlovaAI and generated output

FlovaAI can help interpret data and suggest product changes. Its output may be incomplete or incorrect, so check it against your catalog and product needs. Review and approve sensitive suggestions before applying them. You remain responsible for the final decision and its effects on your product.

Acceptable use

Use Flova only for lawful purposes and within your permissions. Do not disrupt service security or availability, access another person’s account or data without authorization, bypass plan limits or rate limits, disclose credentials, or submit content that violates others’ rights or the security of devices and services.

Changes, restrictions, and termination

Features, API routes, plan limits, and service delivery may change. Flova may restrict or suspend access if these terms are violated, a security risk arises, use is unauthorized, or an organization’s access ends. The Privacy Policy applies to data that remains after such a change.

Service ownership and your content

Flova and its software, name, design, and technology belong to Flova or its licensors. These terms do not transfer ownership to you. You retain rights to your product content and grant Flova the limited license needed to host, process, transmit, and display it to provide the service.

Updates and contact

These terms take effect on the date shown above. We publish material changes on this page. Continued use after changes are published means you accept the updated terms. Send questions about these terms to hello@flova-cloud.xyz.